Can I use a different route if there are major disruptions to my journey?

The Train Operating Companies will make every effort to help you to complete your journey. They may allow customers with tickets for a specified route or routes to use them for any other reasonable alternative route if this helps them to complete their journey. In this instance your Train Operating Company would tell you which alternative routes might be used. Train companies may relax the conditions of use of tickets, e.g. Off peak tickets being allowed on any train. You must not break the conditions of use unless advised and confirmed by representatives of the Train Operating Company.