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How do I create a new client Organisation?
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A client has more than one account code but does not have the option to choose from the default one.
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Can Custom Fields have pre-populated values?
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Which journeys can be booked online?
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How are the Carbon Emissions for a journey calculated?
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How far before travel can bookings be made?
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What is SplitTix ?
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Is split ticketing legal?
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Can I stay in the same seat on my journey even though I need to change tickets?
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How do I activate Seat Maps?
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I have Seat Maps activated but do not see them when making a booking.
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Why do some services show 'Seat Map Unavailable'?
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I have a flexible ticket but don't see the option to Exchange.
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How can I Exchange an Advance Ticket?
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I have an Advance ticket but do not see the option to Exchange in the Order Manager section.
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If I buy a ticket for a particular train, can I then travel using that ticket on another train?
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Do I have enough time to transfer between trains?
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How can I find out about the terms and conditions of a ticket?
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What are Advance tickets?
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Exchanging an Advance ticket
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I have an Advance ticket but do not see the option to Exchange.
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How do I refund a ticket?
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Can I have a refund if tickets are lost?
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What type of tickets are refundable?
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I don't see an option to book a Season ticket?
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What length of Season tickets can be booked?
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How does the traveller recieve the season ticket?
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What is an an OBT?
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What OBT's connect to Evolvi?
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If I use an OBT that uses Evolvi content do I still need an agreement with Evolvi?